Question 1

What payment methods do you accept?

Accepted Answer

We accept Paystack (card and mobile money), MPESA (till number), and WhatsApp orders. You can choose your preferred method at checkout.

Question 2

How do I place an order via WhatsApp?

Accepted Answer

Add items to your cart, choose 'Order via WhatsApp' at checkout, and a pre-filled message will open in WhatsApp. Just send it and we'll confirm your order.

Question 3

Can I pay with MPESA?

Accepted Answer

Yes! Select the MPESA option at checkout, pay to our till number, and confirm via WhatsApp. We'll ship once payment is verified.

Question 4

Where do you deliver?

Accepted Answer

We ship across Kenya. Delivery within Nairobi typically takes 1–3 business days; upcountry deliveries take 3–7 business days.

Question 5

Is delivery free?

Accepted Answer

Yes, delivery is free on orders over KES 8,000. For smaller orders, a flat delivery fee is calculated at checkout based on your location.

Question 6

How are glass jars packaged for shipping?

Accepted Answer

Every jar is individually wrapped in recycled paper and cushioned with biodegradable padding inside a sturdy box. We've shipped thousands of jars with a near-zero breakage rate.

Question 7

How do I store my kefir grains when they arrive?

Accepted Answer

Place them in fresh milk (or sugar water for water kefir) as soon as possible. They may take 1–2 batches to fully reactivate after shipping.

Question 8

How do you ship live cultures safely?

Accepted Answer

We ship cultures in sealed glass jars with enough medium (milk or sugar water) to keep them alive for several days. Orders are dispatched early in the week to avoid weekend delays.

Question 9

My SCOBY / kefir grains look different from what I expected — is that normal?

Accepted Answer

Yes! Live cultures vary in shape, size, and colour. As long as they smell slightly tangy (not rotten), they're healthy. Give them a couple of batches to settle in.

Question 10

Are your jars food-safe?

Accepted Answer

Absolutely. All our glass jars are food-grade, BPA-free, and safe for fermentation, canning, and everyday storage.

Question 11

Can I use the clip-top jars for canning?

Accepted Answer

Our clip-top jars are designed for fermentation and dry storage. For heat-process canning, we recommend our mason jars with two-piece lids.

Question 12

How do I care for my glass jars?

Accepted Answer

Wash with warm soapy water before first use. For fermentation jars, sterilise with boiling water between batches. Avoid sudden temperature changes to prevent cracking.

Question 13

What ingredients are in your soaps?

Accepted Answer

Each bar has its own recipe, but common bases include olive oil, coconut oil, shea butter, and goat milk. We never use synthetic fragrances or parabens. Check individual product pages for full ingredient lists.

Question 14

How long does a bar last?

Accepted Answer

With a well-drained soap dish, a standard bar lasts 4–6 weeks of daily use. Keep it dry between uses for maximum life.

Question 15

What if my order arrives damaged?

Accepted Answer

Contact us via WhatsApp within 48 hours of delivery with photos of the damage. We'll replace or refund the affected items — no questions asked.

Question 16

Can I return a product?

Accepted Answer

Due to the nature of live cultures and handmade soap, we cannot accept returns on opened items. Unopened glass jars and bundles can be returned within 7 days of delivery.

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Frequently Asked Questions

Ordering & Payment

Shipping & Delivery

Fermentation Cultures

Glass Jars

Handmade Soap

Returns & Issues